Paid monthly. One-off setup $299 + GST, or no setup fee when we build your website.
4 Google posts a month
Review replies, each one okayed by you first
Hours, categories and photos kept right
New photos you send us, posted
Your review link and a QR card
Local SEO: your Google listing, directory details and on-page basics kept in shape
Your website: hosting for sites we build, backups, updates and an uptime watch
Up to 30 minutes of small website changes a month (text, photos, hours, prices). Unused minutes don't roll over, and we quote first for anything bigger.
The Top Tick Report, with your scores and what we did
Cancel any time after the first month, and your website goes with you.
All prices are in AUD and exclude GST.
The Top Tick Report
We go through your Google listing and your website, ten things each, and send you a short report with the fixes we'd do first. It's yours to keep.
With Top Tick Care, we score the same points every month in your Top Tick Report.
The ten things we check on your listing
Is the main category the most specific one that fits?
Are the hours right, public holidays included?
Does the phone number ring you, and does the website link work?
Is the service area set, without showing your home address?
Is the description plain and accurate?
Are all your services listed?
Are there recent, real photos?
How many reviews, and how recent, next to the businesses showing above you?
Have the reviews had replies?
Has anything been posted in the last month?
The ten things we check on your website
Does it load fast on a phone?
Does it fit a phone screen?
Is there a tap-to-call button at the top?
Is it easy to get in touch or book?
Is it secure (the padlock)?
Are your hours, phone and address the same everywhere?
Any broken links or images?
Anything out of date, like old offers or test pages?
Are your business details there for Google in your site's code?
Is it easy to read for everyone?
We only look at public pages, up to 15, and never fill in your forms.
Sample Top Tick Report
Sample Top Tick ReportExample Plumbing Co · October
8out of 10 Google listing
9out of 10 Website
Done this month
4 Google posts, including Christmas closing dates
6 job photos added (sent by text from the van)
5 review replies, each okayed by the owner first
Holiday hours set for 24 Dec to 5 Jan
Website up all month, backed up
See the rest of this sample report
Still to fix
“Gas fitting” isn't listed as a service yet
Cover photo is a 2019 shopfront
One broken link on the website's Services page
From the listing this month
Listing activity this month, example figures
Calls from the listing
30
Direction requests
10
Website clicks
20
Needs you: a yes or no on one reply to a 2-star review.
Sample report for a made-up business. The numbers are for show, not a prediction.
A few straight answers.
How do I pay for a website?
Paid in full on completion, before it goes live. Every site we build comes with Top Tick Care ($249 a month + GST) from go-live. Cancel any time after the first month. Care covers hosting on an account in your name, backups, updates, an uptime watch, up to 30 minutes of changes a month and your Google listing. Your domain is included while you're with us, registered in your name. Once your website is paid in full, it's yours.
What happens if I leave?
Just tell us, any time after the first month. Top Tick Care stops at the end of the month you've paid for. There's no exit fee, and part months aren't refunded. If we built your website and it's paid in full, it's yours. Your domain is in your name from day one, and hosting is included for sites we build, on an account in your name. So you just add your card, and from then on the hosting bill and the domain renewal come to you. If you already own a domain, we don't take it over. You can keep the site where it is or move it. We hand over the logins for free and remove our access, including on your Google listing, which stays yours. A website you've paid for in full is yours whatever happens with Top Tick Care: anything owed for Care is settled separately and never holds back your site. If part of your website price is still unpaid, we hand it over once that's settled. Third-party photos, fonts and other items keep their own licences.
Do you do SEO?
Yes, local SEO is included in Top Tick Care. We tidy your Google listing (categories, services, description, posts and photos), help keep real reviews coming in, and keep your business name, address and phone the same across the main directories. Where your website platform allows, we look after the page titles and descriptions, the business details Google reads behind the scenes, and wording that names your suburbs and services, and we check your site's speed and how it works on phones.
Listing Basics covers your Google listing only, which helps you show up in Google Maps. We don't run Google Ads or sell big content packages at this stage.